Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of alllira.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***z
Excellent and good investment to enjoy among friends, the controls are rechargeable, recommended to the 100.
R***r
The product feels quality the games run very well I arrive in 6 days in Mexico I recommend it totally
Customer
I arrived in less time and I am satisfied with the purchase.
R***r
Excellent Product, I recommend it to 100% it works perfectly, excellent games, arrived in perfect condition, fascinating product the controls work perfect apart that are rechargeable.
a***r
All right… Easy to use without complications arrived in good condition in a timely manner.
V***a
The equipment works properly and the shipping was fast. Thanks to the seller.
j***r
I liked it very much, the quality of the product very good.
P***e
Arrived well packed and all right
M***a
Wonderful, me and my children love, many games from my childhood that I am having the opportunity to play with them🥰
L***s
Goes a little slow, but it’s playable. Thank you, the shipment was fast to the seller.
c***a
I arrived before it took 10 days
D***k
A great device, there are plenty of games, some very old on Atari and Commodore does not work but it’s probably a matter of some settings. In general, the device is all ingenious, there is no need to collect consoles and computers because everything fits on this one little big toe. Super!
A***s
Buy 2 Gamer Stick, unfortunately 1 I get damaged but the store has refunded my money so the purchase is very safe in this store. Regarding the one that has been good for me, the occasional failure in games but it is normal for Gamer Stick, my conclusion is that if they buy in this store it is very responsible in all points of view. Thanks to the seller and the warranty.
g***s
The product meets the promise. I was playing all afternoon and I was doing well. I hope it continues the same. At the moment I had a lot of fun with the gamestick. The shipment was very fast👏
J***s
Very good product, until now functional, controls with very good autonomy and the device has good operation, let’s wait and last a long time, in a few months I will put the outcome of how it behaves! But for now everything very well and good price🤝🤝🤝🔋
B***z
Has many games to play and is easy to use
A***z
Box a little damaged but the product intact, works perfectly, very good quality!
Customer
I only got a charger from a controller
v***z
Excellent birthday, although the PSP games do not run very well, the others excellent