Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of alllira.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***Z
A little battered the box but in time and all the pieces in good condition. Very good quality.
U***r
Box came ruined even the inside but it’s okay
n***r
Very great figure definitely worth it I would recommend if u want a cheap miles that comes with a lot of accessories
Customer
It is so cool omg
M***n
amazing quality can’t wait to order something else!!
T***h
very great figure, i haven’t had a spider-man figure since i was a kid and unboxing this guy brung my childhood back instantly. faces on mine are okay not bad, the hoodie accessories don’t attach but it’s completely fine. loose joints can be stuffed with a bit of tissue and fixes these guys up perfectly , body paint jobs are good not too shiny , everything this figure comes with plus the price makes it a must have for anyone who loves spider-man action figures ! not perfect but just what you wanted
D***o
Perfect arrived just as I said and in excellent condition I loved everything.
N***o
Real good quality. Highly recommend!!
S***t
just like in the photo! came super early. the box slightly dented but over all perfectly fine. can’t wait to surprise my husband with this!
F***d
Doll has very fragile pieces and joints, but for the price it is good
a***r
All good only the hammer is very fragile and can break off like in the photo. Very accurate only need to remove (pull out) the “brackets” and the eye crooked a little and do not feel a break. Thank you for sending it so quickly🙂. Regards
E***t
it is as described Miles Morales is a gift for my son he will be happy
L***a
The package was battered and opened
S***a
Unprotected box so arrived damaged but the toy is great
n***r
Box was a little beat-up, but not any more than would be expected from international shipping. Product was in perfect condition, and was exactly what I ordered.
D***s
Now if I get there and it is not lost, 10/10 the figure, very beautiful and well defined, although it has some small details of understanding by value. Recommendable
A***s
The figure looks very real and the arms aren’t loose at all and it holds up very well I will probably buy more figures from them