Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of alllira.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***n
good product 👌 fast shipping 👍recommended seller 😎
d***r
Product delivered on time, well packed Also came the screws for fixing the base
B***l
Looks just like the photo, feels very sturdy and holds my brick of a phone! It’s bigger than I thought it would be. 10/10 would recommend!
B***n
deeply appreciate the super Mario, it’s amazing!!
G***u
Very nice and large
v***v
I liked it!! Arrived well packed and even fast and came with 1 support and it is very large and well detailed!! Congratulations for seller!! And recommended!! Hugs
s***r
Love these Mario holders, I have 2
F***o
Super ….. arrived earlier than expected …. packaged by God ……
9***r
The figurine is large but very nice, the only drawback is a slightly outlined stand and the openings were exactly where they should be, but it was still possible to twist the figure with the stand. To put a pad on this one, you need to slightly stretch Mario’s hands. In general, it is very good. I recommend
M***s
Good service
D***s
Too much top! Super recommend! It is big and very firm, holds the control and cell phone well, painting and details well done! Congratulations!
Customer
The doll is giant, 31 centimeters! Incredible quality. However, it came with some defects… Stains, peeled in some parts and poorly done painting in others. Other than that the cost benefit was great, I was too amazed at the quality of it and the price. Ah, the delivery arrived in 7 calendar days to home, I was very happy! 10/10 note.
U***o
It didn’t take long to arrive, it came very well packed, I really liked the quality, I am very pleased with my purchase and it made my setup game more cool, I recommend the seller and thank you for being careful to send me very well packed! Can buy will not regret!!!
G***r
happy with my purchase, and I would buy again 🙂
g***m
It was very great for my decorations 😁
X***z
Thank you
E***E
22 days until you get home in Brazil. The product is good! I liked it, as it has a great finish. Be careful when importing various products via “choice”, as you can go over $50 and arriving here you will be taxed again and can pay a fine. I bought in this farce of the “non-compliant shipment” and it took time, since the promise was to arrive faster, Brazilian reality …. Sharing something with you, I eliminated 25 kg in just over 3 months, for more information on my channel, no medicine, bariatric, etc only natural methods. Look for long distances in y o u t u b and, because I do cycling or bike trips, they are Paulo a Curitiba, assumption in Paraguay, etc., it gives that strength!
s***r
Better than I expected!
G***a
Much better than I expected, good quality, good paint finishes…